- Orders are cut ONLY once paid and funds are cleared
- We quote ONE WEEK - 10 WORKING DAYS for all internet orders ex Factory during NORMAL CONDITIONS AND NORMAL WORKING HOURS (unless any fabric or production delays)
- COVID DELIVERY - Delivery during the Covid 19 period has been problematic......
- The Factory was closed for 8 weeks during Lockdown which has affected the Delivery process badly
- Staff have been limited, Public Holidays and Taxi Strikes have further pushed the lead times back.
- Currently we are operating on a 3 week lead time, please be aware and we apologise for this delay during this difficult time.
- If there are any delays, we will notify you but Feel Free to make contact with us any time along the way - email@example.com
- Your order will be fulfilled and a Tracking number will be sent to you immediately once your order has left our premises.
- If you do not query non delivery within 28 days from receipt of the tracking number, then you will deemed to have received your order.
- No return or refund claims after 28 days will be considered.
We use the services of the following Couriers online:
LOCAL & NATIONAL - COURIER SERVICE - MAIN CENTRES
- All parcels are sent with Fastway Couriers
- LOCAL = OVERNIGHT
- NATIONAL = 48 HOURS TO MAIN CENTRES
- All parcels are sent Door to Door
- We DO NOT track and trace any parcels once it leaves our Factory, unless we are notified by the Client there is a problem with an order.
- Courier prices are as per the Website checkouts - please note we DO NOT make any money on our Courier Services. Pricing is as per Quoted to us.
NATIONAL - COURIER SERVICE - OUTLYING AREA'S
Courier to outlying areas is extra
Pricing is as per Website Checkout
* OUTLYING AREAS = 3-4 DAYS
* We use DHL Express for all International Parcels
* Costings vary depending on the area, weight and size of the parcel
* We allow a standard cost on the website for 1/2 kg - 1kg, but should the parcel exceed these weights, then the price would need to requoted accordingly. We cannot take responsibility for any additional courier cost required when the items ordered are outside of our standard weights, eg Custom Fit Additional Length or Outlying areas in the World.
* Delivery lead time is approx. 3-5 working days ex SA, or unless problems with clearing and customs
* All larger parcels and boxes, need to be quoted accordingly. Clients are welcome to use their own Courier and Shipping Agents.
* All Waybill numbers will always be sent to clients once dispatched.